Resolved incident

Search document updates delays in Control Panel and Storefront experience

BigCommerce · None · Started

Duration
2h 23m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

  2. Monitoring

    BigCommerce

    We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

  3. Resolved

    BigCommerce

    This incident has been resolved.