Search document updates delays in Control Panel and Storefront experience

Resolved

None impact

Started

Lasted 2h 23m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

  3. Investigating

    Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.