Resolved incident

EU02 customer unsubscribe errors

Braze · Minor · Started

Duration
13m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

No further issues have been experienced, and all services are operating normally. The incident is now resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Braze

    Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

  2. Monitoring

    Braze

    As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.

  3. Resolved

    Braze

    No further issues have been experienced, and all services are operating normally. The incident is now resolved.