Issue impacting EU01

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Braze

   We are currently investigating an issue with the EU01 cluster.

2. Identified

   7 months ago

   Braze

   Braze engineers are actively investigating the issue and working to restore services.

3. Monitoring

   7 months ago

   Braze

   Braze engineers have identified the issue. Services remain degraded but are improving.

4. Monitoring

   7 months ago

   Braze

   Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

5. Monitoring

   7 months ago

   Braze

   Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

6. Resolved

   7 months ago

   Braze

   The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.