Resolved incident

US02 Dashboard and SDK increased errors

Braze · Critical · Started

Duration
21m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Braze

    We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.

  2. Monitoring

    Braze

    Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.

  3. Investigating

    Braze

    Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.