Resolved incident

Issue Impacting US 01 and US 03

Braze · Minor · Started

Duration
1h 41m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Braze

    We are currently investigating an issue with the US 01 and US 03 clusters.

  2. Resolved

    Braze

    Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.