Resolved incident

Issue impacting US06 AND EU02 services

Braze · Major · Started

Duration
1h 1m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Braze

    Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.

  2. Monitoring

    Braze

    US06 Cluster The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.

  3. Identified

    Braze

    Issue Resolved - EU02 Cluster We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally. US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.

  4. Identified

    Braze

    Braze Engineers have identified the root cause of the issue and are implementing a fix.

  5. Investigating

    Braze

    Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.