Email delivery issues

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   10 months ago

   Braze

   We have not seen any instances of the specific error code in an hour, since 9:42 PM ET. This incident is considered resolved.

2. Monitoring

   10 months ago

   Braze

   SparkPost's revert successfully resolved this issue, and we have seen bounce rates return to normal levels, and no instances of the specific error code as of 9:42 PM ET. Our engineering teams will continue to monitor the situation to ensure the issue does not recur.

3. Investigating

   10 months ago

   Braze

   Braze and Sparkpost engineers continue to investigate this issue. While we have not fully identified the root cause, Sparkpost is reverting a code deployment from this afternoon that we believe could be correlated. Our next update will come in an hour, or when the revert is complete.

4. Investigating

   10 months ago

   Braze

   Braze Engineers have identified elevated email bounce rates for customers sending email via SparkPost (Bird), starting around 17:35 ET. We are working with SparkPost Engineering who are aware and investigating the issue. We'll update in 30 minutes or when we have an update from Sparkpost.