US01 and EU01 Processing Latency

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   Braze

   Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

2. Investigating

   6 months ago

   Braze

   Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

3. Monitoring

   6 months ago

   Braze

   Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

4. Resolved

   6 months ago

   Braze

   Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.