Some customers are experiencing data processing and message-sending delays

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Customer.io

   Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.

2. Identified

   3 months ago

   Customer.io

   The issue has been identified and we're working on a fix. Thank you for your patience.

3. Monitoring

   3 months ago

   Customer.io

   A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.

4. Resolved

   3 months ago

   Customer.io

   This incident has been resolved and all backlogs have been processed.