Resolved incident

Investigating Connectivity Issues

Customer.io · Major · Started

Duration
2h 42m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Customer.io

    We are aware of an issue affecting access to our web application. Customers may encounter ERR_CONNECTION_REFUSED when attempting to access the UI. At this time, we are not aware of any impact beyond UI accessibility. Message processing and delivery continue to operate normally. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.

  2. Identified

    Customer.io

    The team has identified the issue and is actively working on a fix

  3. Monitoring

    Customer.io

    A fix has been implemented and the systems are recovering. We are monitoring UI for any other issue.

  4. Resolved

    Customer.io

    This incident has been resolved.