Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare

Resolved

Minor impact

Started

Lasted 2h 23m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.

  5. Identified

    The team is continuing to work towards a resolution.

  6. Identified

    During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.

  7. Identified

    Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.