Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   11 months ago

   Customer.io

   Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.

2. Identified

   11 months ago

   Customer.io

   During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.

3. Identified

   11 months ago

   Customer.io

   The team is continuing to work towards a resolution.

4. Identified

   11 months ago

   Customer.io

   Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.

5. Identified

   11 months ago

   Customer.io

   We are continuing to work on a fix for this issue.

6. Monitoring

   11 months ago

   Customer.io

   A fix has been implemented and we are monitoring the results.

7. Resolved

   11 months ago

   Customer.io

   This incident has been resolved.