AI Agent and LLM Campaign Actions Disruption

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   Customer.io

   We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!

2. Identified

   5 months ago

   Customer.io

   Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.

3. Monitoring

   5 months ago

   Customer.io

   A fix has been implemented and we are monitoring the results.

4. Resolved

   5 months ago

   Customer.io

   This incident has been resolved. Thank you for your patience!