Resolved incident

EU Region API Processing Delays

Customer.io · Minor · Started

Duration
4h 7m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Customer.io

    Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!

  2. Investigating

    Customer.io

    We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!

  3. Resolved

    Customer.io

    Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!