UI inaccessible

Resolved

Major impact

Started

Lasted 1h 39m

View official incident ↗

Updates

  1. Resolved

    The issues affecting the UI have been resolved, and the system is functioning normally.

  2. Monitoring

    We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.

  3. Identified

    Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.

  4. Monitoring

    A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.

  5. Investigating

    Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.