Resolved incident

UI inaccessible

Customer.io · Major · Started

Duration
1h 39m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The issues affecting the UI have been resolved, and the system is functioning normally.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Customer.io

    Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.

  2. Monitoring

    Customer.io

    A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.

  3. Identified

    Customer.io

    Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.

  4. Monitoring

    Customer.io

    We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.

  5. Resolved

    Customer.io

    The issues affecting the UI have been resolved, and the system is functioning normally.