Resolved incident
User Interface is currently unavailable for some users in EU. Data processing delays
Customer.io · Minor · Started
- Duration
- 2h 3m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Customer.io
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
Identified
Customer.io
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
Monitoring
Customer.io
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
Resolved
Customer.io
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.