User Interface is currently unavailable for some users in EU. Data processing delays

Resolved

Minor impact

Started

Lasted 2h 3m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.

  2. Monitoring

    Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.

  3. Identified

    The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed

  4. Investigating

    Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.