Past incident

Customer.io UI is currently unavailable for some customers

Customer.io · Minor · Started

Duration
Unavailable
Severity
Minor
Status
No longer listed as active

Summary

Minor · No longer listed as active

Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Customer.io

    Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.

  2. Identified

    Customer.io

    Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.