Some customers are experiencing data processing delays

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Customer.io

   Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.

2. Identified

   3 months ago

   Customer.io

   We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.

3. Monitoring

   3 months ago

   Customer.io

   A fix has been implemented and we are monitoring the results.

4. Resolved

   3 months ago

   Customer.io

   This incident is resolved. Thank you for your patience!