Resolved
Small number of calls being stuck in "in progress" state
· 28h 57m
Resolved
Conversation latency
· 1h 11m
Resolved
Elevated 429 “system_busy” errors from STT
· 38m
Resolved
Website Slowness and API Request Latency
· 5h 11m
Resolved
Agents - v3 conversational model
· 53h 1m
Resolved
Failures for Post Call Webhooks
· < 1m
Resolved
Degraded RAG performance
· 3h 42m
Resolved
Post-Call Webhook Schema Missing conversation_id
· 3h 46m
Resolved
V3 requests intermittently produced static noise
· 93h 52m
Resolved
Data Extraction/Call Summary Disruption and Conversation Latency
· 171h 5m
Resolved
EU Residency - Issue with SIP trunks utilizing static IP addresses
· 1h 28m
Resolved
Dubbing failures
· 27m
Resolved
Issue with exports in Dubbing
· 1h 15m
Resolved
Increased Conversation Latency
· 35h
Resolved
Delayed RAG indexing
· 28m
Resolved
An issue with VAD is affecting some calls
· 15m
Resolved
Degraded Service: WebRTC Rooms – Issues Fetching Agents
· 3h
Resolved
Voice Design and Agent Data Collection Failures
· 2h 52m
Resolved
Request failures with the V3 model
· 31m
Resolved
Some support request forms may be unavailable
· 6h 9m