Resolved incident

Heap Connect Syncs: Possibility Of Stale Data (US)

Heap · Minor · Started

Duration
23h 23m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved. Latency has recovered at this time.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Heap

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. Identified

    Heap

    We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.

  3. Monitoring

    Heap

    Latency has recovered at this time. We continue to monitor.

  4. Resolved

    Heap

    This incident has been resolved. Latency has recovered at this time.