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Heap outage history

Official incidents, ongoing and resolved.

  • Minor · Resolved

    Temporary Data Latency

    · 2h 46m

  • Minor · Resolved

    Temporary Data Latency

    · 3h 19m

  • None · Resolved

    Delayed event-data availability in the US

    · 6h 8m

  • None · Resolved

    Data latency for some US customers

    · 12m

  • Minor · Resolved

    User property data delayed in Heap connect syncs (US customers only)

    · 6h 41m

  • Minor · Resolved

    User property data delayed in Heap connect syncs (US customers only)

    · 16h 14m

  • Major · Identified

    Salesforce integration: data-in not syncing

    · Ongoing

  • Minor · Resolved

    Heap Connect Syncs: Possibility Of Stale Data

    · 2h 40m

  • Minor · Resolved

    Third party integration events latency impacting some customers

    · 15h 52m

  • None · Resolved

    Heap Connect Sync Delays

    · 40m

  • Minor · Resolved

    Heap Connect Syncs: Possibility Of Stale Data

    · 23h 14m

  • None · Resolved

    Heap Connect Syncs: Possibility Of Stale Data

    · 46h 30m

  • Minor · Resolved

    Heap Connect Syncs: Possibility Of Stale Data (US)

    · 4h 17m

  • Minor · Resolved

    US connect customers: possibility of stale data

    · 2h 4m

  • None · Resolved

    EU hosted | Heap Charts and Dashboards results not loading

    · 4h 9m

  • Minor · Resolved

    Heap Connect Syncs: Possibility Of Stale Data

    · 3h 1m

  • Minor · Resolved

    Temporary Data Latency - Investigating

    · 4h 20m

  • None · Resolved

    Connect Sync Delays

    · 3h

  • Major · Resolved

    Some US Connect customers may be impacted by delays in data lake ingestion

    · 2h 31m

  • Minor · Resolved

    Some US customers may experience PA query failures in the app.

    · 12h 12m