Heap Connect Syncs: Possibility Of Stale Data

Resolved

Minor impact

Started

Lasted 23h 14m

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Updates

  1. Resolved

    Our monitoring shows that all syncs are still operating normally, and no remaining customer should observe staleness issues at this time.

  2. Monitoring

    We have identified and resolved an issue affecting upstream data sources for connect syncs. While many syncs have automatically retried, some customers may still be observing stale data. Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.