Resolved incident

Heap Connect Syncs: Possibility Of Stale Data

Heap · Minor · Started

Duration
23h 14m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Our monitoring shows that all syncs are still operating normally, and no remaining customer should observe staleness issues at this time.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Monitoring

    Heap

    We have identified and resolved an issue affecting upstream data sources for connect syncs. While many syncs have automatically retried, some customers may still be observing stale data. Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.

  2. Resolved

    Heap

    Our monitoring shows that all syncs are still operating normally, and no remaining customer should observe staleness issues at this time.