Heap Connect Syncs: Possibility Of Stale Data

Resolved

None impact

Started

Lasted 46h 30m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.