Heap Connect Syncs: Possibility Of Stale Data

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   2 months ago

   Heap

   We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

2. Identified

   2 months ago

   Heap

   We are continuing to work on a fix for this issue.

3. Monitoring

   2 months ago

   Heap

   US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

4. Resolved

   2 months ago

   Heap

   This incident has been resolved.