Resolved incident

User property data delayed in Heap connect syncs (US customers only)

Heap · Minor · Started

Duration
16h 14m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Heap

    We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

  2. Investigating

    Heap

    We are continuing to investigate this issue.

  3. Monitoring

    Heap

    A fix has been implemented, and latency is recovering. We continue to monitor.

  4. Resolved

    Heap

    This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.