Resolved incident

Integration data not syncing

Heap · Minor · Started

Duration
9h 54m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Heap

    We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.

  2. Investigating

    Heap

    Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations. We will post an update in an hour.

  3. Investigating

    Heap

    We are continuing to investigate the issue. We will post an update in an hour.

  4. Investigating

    Heap

    We are continuing to investigate the issue. We will post an update in an hour.

  5. Monitoring

    Heap

    A fix has been implemented and we are monitoring results.

  6. Resolved

    Heap

    This incident has been resolved.