Heap Connect Sync Delays (EU only)

Updates

1. Resolved

   9 months ago

   This incident has been resolved.

2. Monitoring

   9 months ago

   We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

3. Identified

   9 months ago

   We have identified another issue causing sync delays and are working on a solution.

4. Monitoring

   9 months ago

   We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

5. Identified

   9 months ago

   We are continuing to work on a fix for this issue.

6. Identified

   9 months ago

   Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.