Heap Connect Sync Delays (EU only)

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   8 months ago

   Heap

   Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

2. Identified

   8 months ago

   Heap

   We are continuing to work on a fix for this issue.

3. Monitoring

   8 months ago

   Heap

   We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

4. Identified

   8 months ago

   Heap

   We have identified another issue causing sync delays and are working on a solution.

5. Monitoring

   8 months ago

   Heap

   We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

6. Resolved

   8 months ago

   Heap

   This incident has been resolved.