Resolved incident
Session Replays Not Loading
Heap · Critical · Started
- Duration
- 1h 59m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
Resolved: Session Replays Fully Restored We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected. Thank you for your patience and understanding while we worked to resolve this.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Heap
We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.
Identified
Heap
Update: Fix for Session Replays Underway We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.
Monitoring
Heap
The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.
Resolved
Heap
Resolved: Session Replays Fully Restored We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected. Thank you for your patience and understanding while we worked to resolve this.