Heap Connect Sync Delays

Resolved

Minor impact

Started

Lasted 17h 27m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.

  3. Identified

    We continue to work on a fix for this issue.

  4. Identified

    We are continuing to work on a fix for this issue

  5. Identified

    Our engineering team has identified the root cause of the delayed syncs and is working on a solution. Data is still being collected and no data has been lost. We will post an update in one hour.