Resolved incident
Heap Connect Sync Delays
Heap · Minor · Started
- Duration
- 17h 27m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
This incident has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Identified
Heap
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. Data is still being collected and no data has been lost. We will post an update in one hour.
Identified
Heap
We are continuing to work on a fix for this issue
Identified
Heap
We continue to work on a fix for this issue.
Monitoring
Heap
A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.
Resolved
Heap
This incident has been resolved.