Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   4 months ago

   Heap

   No data has been lost. We are working on a fix

2. Identified

   4 months ago

   Heap

   We continue to work on a fix for this issue

3. Identified

   4 months ago

   Heap

   We are continuing to work on the fix for this issue.

4. Identified

   4 months ago

   Heap

   We continue to work on a fix for this issue. We will post an update as soon as one is available.

5. Monitoring

   4 months ago

   Heap

   The fix has been applied and latency is recovering. We continue to monitor.

6. Monitoring

   4 months ago

   Heap

   Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

7. Monitoring

   4 months ago

   Heap

   Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

8. Resolved

   4 months ago

   Heap

   Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.