Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Resolved

Minor impact

Started

Lasted 7h 26m

View official incident ↗

Updates

  1. Resolved

    Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

  2. Monitoring

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  3. Monitoring

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  4. Monitoring

    The fix has been applied and latency is recovering. We continue to monitor.

  5. Identified

    We continue to work on a fix for this issue. We will post an update as soon as one is available.

  6. Identified

    We are continuing to work on the fix for this issue.

  7. Identified

    We continue to work on a fix for this issue

  8. Identified

    No data has been lost. We are working on a fix