Resolved incident

EU Temporary Data Latency

Heap · Minor · Started

Duration
1h 27m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Heap

    Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.

  2. Identified

    Heap

    We are actively working on a fix for this issue.

  3. Resolved

    Heap

    This incident has been resolved