Latency due to a global Amazon Web Services (AWS) issue

Resolved

Minor impact

Started

Lasted 12h 18m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  3. Monitoring

    Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  4. Monitoring

    Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  5. Identified

    We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.

  6. Identified

    You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.