Resolved incident

Query failures impacting some customers in EU

Heap · Minor · Started

Duration
2h 16m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Heap

    We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

  2. Monitoring

    Heap

    A fix has been applied. We continue to monitor.

  3. Resolved

    Heap

    This incident has been resolved.