Temporary Data Latency - Investigating

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Heap

   We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

2. Monitoring

   7 months ago

   Heap

   We are continuing to monitor this issue. We will post another update in 2 hours.

3. Monitoring

   7 months ago

   Heap

   We have implemented a fix and monitoring recovery

4. Resolved

   7 months ago

   Heap

   This incident has been resolved.