Heatmaps: Issues Generating New Screenshots

Resolved

Minor impact

Started

Lasted 59h 46m

View official incident ↗

Updates

  1. Resolved

    This incident is resolved, and Heatmaps are working as normal.

  2. Monitoring

    We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

  3. Investigating

    We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.