Resolved incident

Intermittent application performance degradation for Sense customers

Heap · Minor · Started

Duration
4h 17m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Heap

    Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

  2. Identified

    Heap

    The issue has been identified and a fix is being implemented.

  3. Resolved

    Heap

    This incident has been resolved.