Intermittent application performance degradation for Sense customers

Resolved

Minor impact

Started

Lasted 4h 17m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Investigating

    Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.