Partial service disruption for some Heap/PA customers

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Heap

   Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

2. Investigating

   7 months ago

   Heap

   We are continuing to investigate this issue.

3. Investigating

   7 months ago

   Heap

   We continue to investigate this issue.

4. Investigating

   7 months ago

   Heap

   We are continuing with this investigation. We will post an update as soon as one is available.

5. Identified

   7 months ago

   Heap

   The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

6. Monitoring

   7 months ago

   Heap

   The fix has been applied and latency is starting to recover. We continue to monitor.

7. Resolved

   7 months ago

   Heap

   This incident has been resolved.