Some customers unable to modify their subscription

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 years ago

   Hotjar

   We've received reports that customers are unable to modify their subscription. Our team is investigating this issue and plan to get this resolved as soon as possible.

2. Identified

   about 2 years ago

   Hotjar

   Our engineers have identified the issue and are working on a fix.

3. Monitoring

   about 2 years ago

   Hotjar

   Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.

4. Resolved

   about 2 years ago

   Hotjar

   This incident is resolved. Thanks for bearing with us!