None · Resolved
Data collection paused for some customers
· 3h 41m
None · Resolved
Growth customers not renewed on 12 Aug for one day
· < 1m
None · Resolved
Potentially all hotjar accounts with varying degrees of limited service.
· < 1m
None · Resolved
Missing VOC Responses
· < 1m
None · Resolved
Potential login issues to Hotjar
· 16h 19m
Minor · Resolved
Surveys not opening in Hotjar application
· 59m
Minor · Resolved
Heatmaps: Issues Generating New Screenshots
· 59h 48m
None · Resolved
Hotjar.com Down
· < 1m
None · Resolved
VoC issues
· < 1m
None · Resolved
Investigating Issues with Interview Scheduling Timezones
· 99h 18m
None · Resolved
Error when fetching User Attributes
· 24h 23m
None · Resolved
Survey changes are not saving correctly
· 1h 30m
None · Resolved
Hotjar.com down for some users
· < 1m
None · Resolved
Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28
· < 1m
None · Resolved
Surveys not recording impressions metric
· 1h 3m
None · Resolved
Unable to verify tag installation
· 3h 51m
None · Resolved
Ask Tools Temporarily Unavailable
· 27h 47m
None · Resolved
Some users can't access the individual survey from the survey list page
· 1h 22m
None · Resolved
Insights sporadically unavailable
· 36m
None · Resolved
Engage is unavailable
· 1h 4m