Heatmaps: Issues Generating New Screenshots

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   11 months ago

   Hotjar

   We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

2. Monitoring

   11 months ago

   Hotjar

   We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

3. Resolved

   11 months ago

   Hotjar

   This incident is resolved, and Heatmaps are working as normal.