Potential login issues to Hotjar

Resolved

None impact

Started

Lasted 16h 19m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.