Ask Tools Temporarily Unavailable

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 2 years ago

   Hotjar

   We've identified an issue that causes the Surveys to be temporarily unavailable. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

2. Investigating

   almost 2 years ago

   Hotjar

   We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

3. Monitoring

   almost 2 years ago

   Hotjar

   After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.

4. Resolved

   almost 2 years ago

   Hotjar

   This incident is now resolved. Thanks for bearing with us!