Resolved incident
Some session data not being ingested
Hotjar · Critical · Started
- Duration
- 39h 57m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
This incident is now resolved. Our engineers have resolved the issue with session data ingestion and will continue to work with our cloud provider to ensure continued success. Thanks for bearing with us!
Event timeline
How this incident unfolded, from the official status page.
Investigating
Hotjar
We're investigating an issue with session data being ingested. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Investigating
Hotjar
Our engineers are still actively investigating the problem, and working directly with our cloud provider to help us resolve it. We understand that this is impacting your use of Hotjar, so thank you for bearing with us while we work on a fix.
Investigating
Hotjar
Our engineers have deployed temporary changes to improve session capture handling while they continue to work with our cloud provider to find the root cause of this issue. Thank you for bearing with us while we work on a resolution.
Monitoring
Hotjar
Our engineers have returned data ingestion to regular levels and will be monitoring the situation for several hours to ensure there is no regression. Thanks for bearing with us!
Resolved
Hotjar
This incident is now resolved. Our engineers have resolved the issue with session data ingestion and will continue to work with our cloud provider to ensure continued success. Thanks for bearing with us!