Some upgrades not billed correctly

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 2 years ago

   Hotjar

   We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly

2. Identified

   over 2 years ago

   Hotjar

   Our engineers have identified the issue that led to this incident and are now working on a solution.

3. Identified

   over 2 years ago

   Hotjar

   Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay

4. Resolved

   over 2 years ago

   Hotjar

   The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024