Session capture partially affected

Event timeline

How this incident unfolded, from the official status page.

1. Monitoring

   over 2 years ago

   Hotjar

   Our engineers detected an issue where ~25% of visitor sessions failed to process, for approximately 2 hours, starting at 18:25 GMT and ending at 20:25 GMT. This partial gap should be covered gradually by our sampling engine in the next hours. We expect the overall number of sessions for today to remain in line with your Observe plan(s). We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal. Thanks for bearing with us!

2. Resolved

   over 2 years ago

   Hotjar

   This incident is now resolved. Thanks for your understanding!