Resolved incident

Some users of Microsoft email not receiving registration emails

Hotjar · None · Started

Duration
335h 22m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident is now resolved. Thanks for bearing with us.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Hotjar

    We're investigating an issue where some users of Microsoft email (Outlook, etc.) are not receiving registration emails from us. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. Identified

    Hotjar

    We've identified the issue and are working on a fix. For some context, some Microsoft mail servers are discarding emails after accepting their delivery.

  3. Resolved

    Hotjar

    This incident is now resolved. Thanks for bearing with us.