Resolved incident

Heatmaps screenshots not generating

Hotjar · None · Started

Duration
1h 52m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident is now resolved. Thanks for bearing with us!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Hotjar

    We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. Monitoring

    Hotjar

    We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

  3. Monitoring

    Hotjar

    This incident is now resolved. Thanks for bearing with us!

  4. Resolved

    Hotjar

    This incident is now resolved. Thanks for bearing with us!