Identified
Delays in outbound email delivery
· Ongoing
Resolved
Elevated errors and latencies in the European hosting region.
· 1h
Resolved
Customer contact details showing up as "Redacted" in the Intercom Inbox
· 12m
Resolved
Issues with Fin for Salesforce
· 5h 27m
Resolved
Messenger Help Articles not displaying
· 9m
Resolved
Fin intermittent failures responding to first conversation messages
· 5h 56m
Resolved
Issues with Shopify integration
· 13h 15m
Resolved
iOS users facing issues logging into Fin
· 54m
Resolved
Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)
· 4h 43m
Resolved
Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions
· 40m
Resolved
Login issues
· 2h 57m
Resolved
Images not loading in the inbox
· 2h 10m
Resolved
Investigating: Compromised version of intercom-client npm package and intercom-php
· 933h 38m
Resolved
Fin is experiencing issues
· 2h 55m
Resolved
Fin AI Agent Degraded
· 27m
Resolved
Elevated 5xx errors on Help Center
· 50m
Resolved
Email Forwarding is experiencing difficulties
· 13h 13m
Resolved
Elevated 5xx errors on Help Center
· 58m
Resolved
Errors in the European Hosting Region
· 29m
Resolved
Delayed update to Reports in the EU hosting region
· 4h 21m