Fin AI Agent Degraded

Resolved

Started

Lasted 27m

View official incident ↗

Updates

  1. Resolved

    On April 21, 2026, between 09:57 UTC and 10:24 UTC, Fin was unable to reliably respond to customer conversations in the EU region. The issue has now been resolved and Fin is operating as expected. We will follow up with a full Root Cause Analysis once we understand the technical details of the issue.

  2. Investigating

    Fin's ability to deliver responses to customers is degraded. We are investigating the issue.