Intercom Inbox is experiencing difficulties

Resolved

Started

Lasted 2h 6m

View official incident ↗

Updates

  1. Resolved

    This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.

  2. Monitoring

    The inbox is now accessible since 16:07 UTC

  3. Investigating

    The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.