Increased errors and latency with Inbox

Resolved

Started

Lasted 2h 53m

View official incident ↗

Updates

  1. Resolved

    This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

  2. Investigating

    We’re actively investigating errors and elevated latency affecting Inbox and working to identify the root cause. We’ll provide an update as soon as we have more information

  3. Investigating

    We're seeing errors and latency issues with Intercom Inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.