Delays in conversation processing

Resolved

Started

Lasted 1h 4m

View official incident ↗

Updates

  1. Resolved

    Between 12:32 UTC and 13:11 UTC there were intermittent delays in conversation processing of up to a few minutes, across all of Intercom and Fin in the USA hosting region. The cause of the problem has been mitigated and we're immediately working on a deeper fix.

  2. Monitoring

    We've fixed conversation processing and are monitoring the situation.

  3. Identified

    We're continuing to investigate delayed conversation processing.

  4. Investigating

    We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.